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- Resources to help you navigate the changes and challenges that can come from working remotely.
- Underwriting Update (1.11.21)
- Grace Period Extensions (4.9.20)
- FAQ: COVID-19 (Topics include underwriting, new business, L&C,and general topics)
- Annuity – Inforce and Death Claim Processing Changes
- Annuity – Adaptations for Processing (4.17.20)
- Annuity – Email Process (accepting of documents with photo signatures)
- Annuity – Recent Happenings (keep up to date)
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- COVID-19 Updates (Safety, Exam Options and Scheduling)
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- COVID-19 updates on new business processing, underwriting vendors, policy delivery, in-force operations, grace periods and claims.
- Information on Demand (answers to many of your questions and provides a handy reference to our recent communications).
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- Rate change – New rates for Banner and William Penn OPTerm 10, 15, 20, 25 and 30 effective April 2, 2020. No changes to OPTerm 35 and 40. About 10% of pricing cells across all ages will see an increase. Rate percentage increases are minimal, with most well under 1%. Pricing remains highly competitive! Check out updated Term Webpage.
- Underwriting Changes
- Resource Page
- Grace period extension: During these extraordinary times, LGA has extended the grace period to 90 days of coverage. Any policies with premiums due from March 15, 2020 onward will be afforded a 90 day grace period. We are currently changing our bills to reflect this change. Should customers experience any hardships, please have them contact Customer Care for assistance.
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- Temporary Underwriting & Procedure Changes (4.13.20)
- Work from home: Resource for updates on life operations, underwriting, policy delivery, vendors and partners – and to see what electric capabilities they already have in place; like electronic applications, pending case tools and more.
- Printed policies temporarily suspended: The transition to employees working from home will temporarily suspend policy prints for all life insurance products including MoneyGuard.
In the absence of policy print, electronic policy delivery and PDF policy delivery options will be leveraged: - DocFast for iPipeline subscribers: If a customer is known iPipeline subscriber, we will be leveraging DocFast technology unless otherwise requested.
- DocuSign for non-iPipline subscribers: If I customer is not a known iPipeline subscriber, we will be leveraging DocuSign technology unless otherwise requested.
- Digital PDF Policy Delivery: Lincoln will provide a PDF copy via secure email to the Case Manager on file. This option will be available upon request.
- Updated Foreign Travel Guidelines (3.20.20)
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- LTC Age Restrictions has been lifted in ALL 50 States (8.19.20)
- For a complete list of effective dates, view the FAQ.
- Reminder: Underwriters will initiate scheduling the face-to-face assessments for LTC applicants age 65 and over after medical records have been received, reviewed and deemed favorable for insurability. This new process ensures they are only requesting face-to-face assessments on individuals who are indeed insurable, subject to the completed assessment.
- Information Regarding LTC Policy Output Procedures (4.22.20)
- Important Underwriting Updates (4.15.20)
- LTC – Important Underwriting Updates (4.15.20)
- Accelerated Underwriting Update (4.15.20)
- Updates from Customer Services: Information regarding grace period extensions, processing claims that are in an extended grace period, coverage during a pandemic, changes to duplicate policy request processing, and self-service resources available to you and your customers.
- Life Policy Output Procedures: Beginning April 1, 2020, all life insurance policies with or without delivery requirements will be mailed directly to the policyholder.
- Annuity New Business: Our annuity teams are providing information regarding signing applications electronically, submitting requirements via fax and email, and keeping up with our annuity rate changes.
- LTC Underwriting & New Business: LTC Underwriting and New Business have received several inquiries for processing alternatives in light of the current situation.
- LTC Age Restrictions has been lifted in ALL 50 States (8.19.20)
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- Covid-19 Resources (5.19.20)
- Flexibility & Resources for submitted business, electronic copy of policies, underwriting vendors, paramedical exam processes, lab processing, medical records providers and temporary insurance agreements.
- Expanded WriteAway Opportunities
- Annuity – Understanding the Cares Act Impact – RMDs, Withdrawals, Loans & Deferred compensation (4.22.20)
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- COVID Relief Act & Life Insurance Limit Changes (1.7.21)
- Resource Center – All COVID-19 communications in one place (4.16.20)
- Underwriting Updates: COVID-19 (5.04.20)
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- Information regarding business continuity, annuity business submissions, life & annuity policy delivery requirements can be found on our Resource Center page.
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- PruFast Track: Accelerated Underwriting Updates (4.30.20)
- Doing Business with Pru (Life Resource Guide Spring 2020)
- Paramed Exam Scheduling
- During Tough Times, We’re Making Things Easier
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- Participation Guidelines Update (1.1.21)
- Operations & Underwriting FAQ (5.21.20)
- Resource Center (4.17.20)
- Life Operations & Underwriting Update (4.10.20)
- Grace Period Extension (4.14.20)
- Underwriting Update (3.20.20)
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- Underwriting Update (10.15.20)
- Important Changes: Symetra UL-G (4.20.20)
- Temporary Underwriting Changes (4.15.20)
- Accelerated Underwriting Guidelines (4.13.20)
- Adobe Sign Launches (4.8.20)
- Underwriting Information (3.24.20
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- Underwriting Update Optional Procedures & FAQ (12.2020)
- Underwriting Updated Guidelines (12.2020)
- Policy Mailing FAQ (4.28.20)
- Rapid Review (Quick Quotes) (4.22.20)
- At this time, Transamerica Underwriting is putting all focus on the underwriting of formal applications. Therefore, we are temporarily suspending our rapid review process, with the exception of rapid reviews on foreign nationals and foreign travel. For those risks, please send an email directly to international@transamerica.com.
- Underwriting Update (4.8.20)
- New Policies Mailed Directly to Clients (4.13.20)
- Lapse/Grace Period Extension (4.13.20)
- Transamerica Important Update
- Underwriting Update Optional Procedures & FAQ (12.2020)
